FAQ

Products
Which clothing size should I get?
All of our items fit true to size, however we recommend you to take a look at the product page of  the item you're interested in for specific sizing information.
Can you give more information about a specific product?
Of course! Just send us an email and we will be more than happy to help!

The item I want is out of stock. Will it be restocked?

We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the style, items and sizes are restocked. On the product page, you can subscribe yourself to get notified when your item is back in stock.

My purchased item is damaged. What should I do?

We're sorry that the item that you purchased is damaged. Please contact us via email and we'll provide you with a solution! Remember to contact us first before sending the damaged items back to us.

How do I take care of my items?

All items in our collection come with a care label. We strongly recommend you to always follow the instructions on this label. If you have additional questions or you want further advice, please get in touch with us via mail.  

Orders & Delivery

I didn't receive an order confirmation. Why not?

It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox. If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via phone or mail.

I've just placed an order, is it still possible to modify or cancel my order?

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order. If you wish to modify or cancel your order, please contact us immediately. We will look into the status of your order and if it hasn’t been picked by our warehouse yet. Once your order is picked, it’s no longer possible to cancel or change the order. Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will process your return and your purchase amount will be refunded.

I made a mistake with my shipping address. What can I do?

Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed. In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

What is the current status of my order?

Right after you've placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

I am expecting a parcel, but it has not been delivered. What happened?

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you've received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address. Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled. In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via phone or mail. We will look into the whereabouts of your parcel to ensure a quick delivery.

What is the delivery time of my order?

We offer the following shipping schedule:

Deliveries within the Netherlands and Belgium:
All orders placed before 9 pm on working days, will be delivered the next day. We offer standard shipping to your preferred address or you can pick up your order at a local PostNL Pick-up point whenever suits you best. Please be advised you will need to show an ID document when picking up your order

Deliveries within Germany:
All orders placed before 2 pm on working days, will be delivered within two working days

Deliveries within the European Union:
Two to five working days

Deliveries in all other countries:
Three to six working days

Where do you deliver?

We currently ship worldwide except for China, Russia, Belarus and Mexico. Furthermore, we do not ship to APO, post office boxes or FPO addresses.

Do I have to pay customs or import duties?

If you place an order outside the EU or the United States, customs charges may apply. For orders placed in countries inside the EU, there are no customs charges.

How will my order be shipped?

We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order.

 

Payment

What are the available payment methods?

You can pay for your order with the following options:

PayPal

iDeal

Apple Pay

Google Pay

Visa Creditcard

Mastercard Creditcard

My payment has failed. What should I do?

A few issues could occur:

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact us.

If you have used a credit card that wasn't linked to your shipping address, the ordered will be cancelled automatically for fraud prevention purposes. Depending on your payment method, you will receive the purchase amount within 1 to 5 days.

If the purchase amount has been deducted from your bank account and the order failed, then please contact us as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product.

Where can I find my invoices?

Your invoice is always included in the order confirmation email. You can also find the invoice in your Daily Paper account. If you can’t find the invoice, don't hesitate to contact us so we can send a new copy to you.

Will there be any additional costs to my order?

Orders within the European Union are shipped DDP (Delivery Duty Paid) and will not be subject to any additional charges. Countries outside the European Union are shipped DDU and additional charges may be added by your local customs. These fees are paid to the local carrier and customs and are not collected by Tulip Mafia.

How will my order be refunded in the case of a return or faulty item?

If you returned your order and selected ‘money refund’ we will refund you as soon as possible within the 14 days of receiving your return. We always refund the amount to the bank account/credit card you used to place the order.

If you paid for part of your returned order with a gift card, we will add the purchase amount of your return to your gift card. After this is processed, you can place a new order with your gift card.

What is VAT?

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of import duties.

 

My Account

Do I need to set up an account to order something online?

If you want to place an order, a Tulip Mafia account is not neccessarry. You can checkout as a guest, checkout fast with a Paypal account or register as a customer.

What are the advantages of having an account at Tulip Mafia?

A Tulip Mafia account makes it faster and easier to place an order. Your address details will be filled in automatically and all your orders can easily be found in one place.

How do I create an account?

Click ‘My account’ in the top right of our website. In order to register, all fields with a star need to be filled in.

How do I delete my account?

We can delete your account whenever you want. Send us an email at info@tulipmafia.com and we’ll delete your account.

 

Contact our Customer Service Team

How can I contact your Customer Service?

You can send an e-mail to info@tulipmafia.com